Greyhawk's Meanderings

Okay, I know this is from an old post of mine, but I wanted to put it out there again anyway. The reason is, I get google searches for this nearly every single day, so the error is common enough that people should know how to fix it. Maybe aggregating this on Show-N-Tell Thursday will help some more people as well. The original post is here: Cannot Open the Web Navigator database, HTML Graphics not showing up in the Notes Client

The problem we were having was two-fold. The first issue was that a user could receive HTML email, but every graphic in those emails had a red X in it's place. Wierd enough on its own. The second issue is that trying to open certain HTML emails would give a 'Cannot Open the Web Navigator database' error.

Here's how you remedy both problems.

• Find and delete your perweb.nsf database
• Open Notes and create a NEW perweb.nsf database from the Personal Web Navigator template
• Open your location document
• On the Internet Browser tab, change the browser to say Notes
• Set 'Retrieve/Open pages' to 'from the Notes workstation'
• Save and Close your location doc
• Open one of the problem emails
• It will now work
• Go back to your location doc
• Change the browser setting back to the browser of your choice

That's it. Very bizarre that Notes rendering requires the perweb.nsf database. HTML rendering has always been less than stellar in the Notes client, and here's probably one of the reasons why.